Securus Technologies is a technology company that was created to deal with crime especially in prisons or correctional facilities. It was established in 1986. Located in the United States of America and Canada and the headquarters are in Dallas, Texas. However, it has several more regional offices all over the continent. It has proved very helpful in monitoring criminal related activities in these correctional facilities. This monitoring is for the betterment of the whole society at large. It because it ensures the safety of inmates, their families, and even parolees.
Below is a brief of what Securus Technologies company does.
According to the chairman and CEO of the company, Richard A. Smith, the company averagely produces a product every week that helps in law enforcement. These products are to either solve or prevent crime.
The company helps monitor calls from correctional facilities. It has helped solve crimes such as drug abuse, selling and purchasing of these drugs and other contraband. The requests also help track suspicious conversations and threats that could cause more crimes or hinder public safety and even inmates’ safety. The calls also assist in investigations. When recorded, they can act as prove in courts. The officers in charge too, are monitored as some are involved in all manners of corruption in the prisons.
Additionally, the BBB (Better Business Bureau) in Texas accredited the Securus Technologies Company and gave it a rating of A+. The excellent score speaks volumes about the technology company. This means that the company and the bureau are working together to meet the required standards.
These standards include:
- Having integrity in all their activities
- Maintaining a positive track record
- Being transparent
- Honoring their promises
- Being responsive, fast and efficiently
- Being trustworthy
Securus has also improved customer care services. They have ensured this by providing domestic call center. Their customer services are good with a rating of 4.3 out of 5.